Terms

1. Who provides the service

meetNISA is provided by André Karam Soares, sole trader (empresário em nome individual), tax number (NIF) 251492710. Contact: support@meetnisa.com.

2. The service

meetNISA is a web app, available at app.meetnisa.com and installable on your phone, for logging your work and analysing your income by place, by service and over time.

The figures it shows (your share, the place’s share, VAT, per-hour amounts) are calculated from what you log and the rules you set. They are an analysis tool: not tax, accounting or legal advice, and no substitute for your accountant.

3. Your account

• You must be at least 18 to create an account.
• Each account is personal. Keep your password safe and tell us if you suspect someone else has used it.
• You are responsible for what you log. You do not need to identify your clients to use meetNISA: avoid putting people’s names or health details in notes.

4. Free trial

Every new account gets 45 days free, with no card. At the end, if you have not chosen a plan, the account becomes read-only: you can still see and export everything you logged, but cannot add or change records until you choose a plan.

5. Plans, prices and payment

• Monthly: €12 a month. Yearly: €120 a year. The prices shown are final, with no other charges.
• Launch price: these prices apply to anyone who subscribes by 28 February 2027, including during the free trial, and are kept for as long as the subscription stays active, even if you switch between the monthly and the yearly plan. From 1 March 2027, new subscriptions cost €15 a month or €150 a year. If you cancel and subscribe again after that date, the price in force at that time applies.
• You pay at the start of each period, by card (including Apple Pay and Google Pay) or SEPA Direct Debit. Payments are processed by Stripe: your card or bank details never reach our servers.
• Your plan renews automatically at the end of each period, at the same price, until you cancel. To stop it renewing, cancel up to the last day of the current period, at no cost. You are also told this before you pay.
• You receive an invoice by email for every payment.
• If the price changes, we tell you by email at least 30 days ahead. The new price only applies from your next renewal, and you can cancel before it.

6. If a payment fails

If a renewal cannot be charged, we tell you in the app and by email. You have 3 days to update your payment method, with full access. After that, the account is read-only until the payment is settled. Your data is not deleted.

7. Cancelling and refunds

• You can cancel at any time on the app’s Account page. Your plan stops renewing and you keep full access until the end of the period already paid.
• Partial periods are not refunded: a month or year already paid stays active until it ends.

8. Right of withdrawal

Consumers. If you use meetNISA outside your professional activity, you may withdraw from a paid subscription within 14 days of the payment, without giving a reason, under Portuguese Decree-Law 24/2014.

Before paying, you expressly ask, in a box you must tick, for the service to start right away. So if you withdraw, you pay only for the share of the service provided until you tell us (article 15 of that decree-law): we refund what you paid minus the share for the days already elapsed, with no other cost or penalty. To withdraw, write to support@meetnisa.com within that period. The refund is made to the same payment method within 14 days.

Professionals. If you use meetNISA for your professional activity, the law gives no right of withdrawal and section 7 applies. If, as a courtesy, we agree to refund a payment, we deduct the processing fees charged by Stripe.

Once per person. The right of withdrawal is there so you can try a subscription and change your mind, not to use meetNISA again and again without paying. So the withdrawal refund is granted once per person: a new subscription taken out by the same person after a withdrawal, with this or another account, the same tax number (NIF) or the same payment method, does not give a new withdrawal refund, without prejudice to the rights the law gives you.

9. Your data

What you log is yours. You can download all your data at any time, and delete your data, or the whole account, directly in the app. How we handle personal data is set out in the Privacy policy.

10. Acceptable use

You may not use meetNISA for unlawful purposes, try to access other people’s accounts or data, interfere with the service (for example with mass automated requests) or resell access. If that happens, we may suspend the account, telling you first whenever possible.

We may also refuse a new subscription, or access to the service, to anyone who repeatedly subscribes and withdraws with the evident aim of using meetNISA without paying or gaining another unfair advantage, for example with different accounts, tax numbers or payment methods. Such conduct goes beyond the limits of good faith (abuse of rights, article 334 of the Portuguese Civil Code).

11. Availability

We do our best to keep meetNISA available at all times, but interruptions can happen, for maintenance or failures at third parties. We keep automatic backups of the data.

12. Liability

We are liable as the law provides.

Professionals. If you use meetNISA for your professional activity, our total liability is limited to what you paid in the 12 months before the event that gave rise to it. We are not liable for decisions you take based on figures calculated from your records.

Consumers. If you are a consumer, that limit does not apply: we are liable under the general law.

The limit never applies to damage caused by intent or gross negligence, to the right to compensation for a breach of data protection rules (article 82 of the General Data Protection Regulation), or to any other case where the law does not allow liability to be limited.

13. Intellectual property

The app, its code, design and the meetNISA brand belong to André Karam Soares. Your subscription gives you the right to use the service, not to copy or redistribute it.

14. If the service ends

If we decide to stop providing meetNISA, we will tell you by email at least 60 days ahead so you can export your data, and refund the unused part of any period already paid.

15. Changes to these terms

If we change these terms in a meaningful way, we tell you by email at least 30 days ahead. If you do not agree, you can cancel before the changes take effect.

16. Complaints and disputes

• Start by writing to support@meetnisa.com: we reply as soon as we can.
• You can complain in the electronic complaints book (Livro de Reclamações).
• For a consumer dispute, you can turn to an alternative dispute resolution body: CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, Rua D. Afonso Henriques, n.º 1, 4700-030 Braga, Portugal, www.cniacc.pt. The full list of these bodies is on the Portal do Consumidor.
• You can also see the European Commission’s Consumer Redress in the EU portal, which lists the alternative dispute resolution bodies of the member states.

17. Governing law

These terms are governed by Portuguese law. Portuguese courts have jurisdiction over any dispute, without prejudice to rules that let consumers go to the court where they live.